Refund Policy

The client has the right to demand a refund if the guaranteed services after purchase were not rendered, or were not provided within the agreed period of time.

1. In order to return the money, the client must contact the seller with a written statement which indicates the reason for the refund request, contact information, and the demand for reimbursement itself. The company may request to attach copies of contracts and payment documents confirming the fact of purchasing or ordering a service (product).

2. The company should be given no more than 10 business days to consider and respond to the claim since the day when such inquiry was received.

3. Should the company establish the fact of providing a service of inadequate quality or not providing a service through the fault of the executor, the consumer must be refunded the full amount within 10 business days starting from the day of final decision to reimburse the client’s purchase.

4. The client can only be refunded through the same method used to pay for the service.

5. When purchasing individual classes for the selected special course, a refund can be made if the service was not provided by the Consultant or the conditions of the contract were violated by the executor.

5.1 In order to return the money, the client must contact his personal manager with a written statement which indicates the reason for the refund request, contact information, and the demand for reimbursement itself. The manager has every right to request the copies of contracts and payment documents confirming the fact of purchasing or ordering a service.

5.2 The application for refund as well as submitted documents should be considered within 5 business days since the day they were received. The company must give the final decision concerning refund no later than 10 business days since the day application was received. The company may need to clarify certain things regarding purchase. In this case the financial consultant contacts the Client independently.

5.3 The Consultant can offer the Client an equivalent alternative option instead of refunding the full amount. If the client does not agree with the offered alternative, the company must announce a final decision regarding refund not later than 10 business days since the day the application was received as stated in clause 5.2 of the Refund Policy.

5.3.1. The company should not be held responsible for the client's lack of responsiveness and thus any delays related to the final decision and refund itself as stated in the Refund Policy clause 5.1 and 5.2.

5.3.2. Should the consultant’s request to provide the copies of contracts and payment documents confirming the fact of purchasing or ordering a service is not satisfied within 5 business days since the day such request was made the consumer’s refund application should be disregarded.

5.4 In case the company agrees to reimburse the client full amount for purchase, the consumer must be refunded the full amount within 10 business days starting from the day of final decision to reimburse the client’s purchase.

5.6 The Consultant has the right to request from the Client a confirmation of the absence of claims after the refund.

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